Hearsay Desktop and Hearsay Mobile offer the option to show a Prior Consent Disclaimer in the message composer. This disclaimer appears directly beneath the text drafting area, serving as a reminder for users to confirm they have obtained permission before sending or scheduling a text message to their intended recipient. Organizations have the flexibility to customize their own Prior Consent Disclaimer.

In Hearsay Desktop, adding the Prior Consent Disclaimer also changes the language of the message composer’s Send button to Agree and Send, which provides users and their organizations with a way to confirm that prior consent has been obtained to send texts. 

In Hearsay Mobile, due to limited screen space, a compact Prior Consent Disclaimer is displayed, which can be tapped to view the full terms. There is no change to the send icon in Hearsay Mobile. 

The Prior Consent Disclaimer helps compliance teams reduce risk by making sure advisors and agents remember to get permission before texting contacts.

Previously, the Prior Consent Disclaimer was exclusively available on Embedded Relate for Salesforce. However, it has now been extended to the entire Relate platform, including desktop, mobile, and Embedded Relate.

This feature is off by default. To turn it on, send an email to support@hearsaycorp.com and include “Enable the Prior Consent Disclaimer” in the subject line. In the email, please add any relevant enablement details, such as your preferred disclaimer text, as well as any other questions that you may have.

Prior Consent Disclaimer on Hearsay Desktop

Prior Consent Disclaimer on Hearsay Mobile