To reduce confusion around the functionalities within the Yext apps, we have updated the app names to Hearsay Mobile by Yext and Hearsay for Intune by Yext in the app stores. This change helps clarify that the Hearsay Mobile by Yext apps are exclusively for Hearsay Relate and Hearsay Social products and not other Yext products, like Reviews and Listings.

Along with the name update, the app icon has been changed to the Hearsay logo in Yext colors. The name appears as just “Hearsay” on mobile devices. There are no changes to any functionalities within the Hearsay Mobile by Yext app as part of this update.

To see these changes, update to the latest version of the app on a supported iOS or Android device. 

Here's what's in the September 17th release:

Mobile

• Announcement: Mobile app name being updated to Hearsay Mobile by Yext in October

Platform

• Announcement: The old version of Supervision will be removed from the platform in the October release

Relate

• Add variables to templates
• View contact information in Relate
• New search functionality and enhanced filtering in Relate
• Mark as Unread in Relate and Embedded Relate
• Redtail integration
• Improved Admin view for Embedded Relate
• Announcement: Embedded Relate update required by December due to socket.io changes

Social

• Manage Pages data compliantly in the Sites Editor
• Suggest content to individual workspaces
• Enable users to update workspace profile picture

Data & Analytics 

• Publishing workspace details added to the Earned Media Value Dashboard

Mobile 

Announcement: Mobile app name being updated to Hearsay Mobile by Yext in October

To reduce confusion around the functionality within the Yext apps, we will update the app names to Hearsay Mobile by Yext and Hearsay for Intune by Yext in the app store in October. This change helps clarify that the Hearsay Mobile by Yext apps are exclusively for Hearsay Relate and Hearsay Social products and not other Yext products, like Reviews and Listings.

Along with the name update, the app icon will include the Hearsay logo in Yext colors (black). The name will appear as just “Hearsay” on mobile devices. There will be no changes to any functionalities within the Hearsay Mobile by Yext app as part of this update.

You will be notified when the change goes live and at that time, users can update to the latest version of the app on a supported iOS or Android device.

Platform 

Announcement: The old version of Supervision will be removed from the platform in the October release

In the October 29th, 2025 release, we will remove the old Supervision view from the platform. All existing links to Supervision pages will redirect to the corresponding view in the new version. In addition, the existing banner in the product will be updated to notify users of the coming change.

New banner

Relate 

Add variables to templates

Users can now personalize templates with contact-specific placeholder variables, such as name or email. This enhancement reduces redundant typing, accelerates response times, and strengthens communication consistency. 

To create a template with variables:

1. On the side menu, click My Templates, then click New Template.
2. Enter the template text, and when you get to the part where you want to add a variable, click Add Variable Name. 
3. Select a variable from the list – First Name, Last Name, Preferred Name, Phone Number, or Email Address.
4. Finish creating your template and click Save and Publish.

New Template modal with variable option

When you want to use a template with a variable, click Use Template in the conversation window and look for the template with green highlighted text. 

Template with green highlighted variable

If the contact is missing the piece of information required for the variable, a red error message appears asking you to enter the information. Click the variable name in the template to enter the missing information. 

 Editing a contact with missing variable information

This feature is OFF by default. To enable it, contact Support at support@heartsaycorp.com with the email title “Template variables in Relate, September 2025”. 

View contact information in Relate

To improve productivity and limit the amount of time switching between screens, users can now open a drawer containing contact details and notes within a Relate conversation. To open the Contact Details drawer, click the   >> icon in the upper right of a conversation. Users can view and edit contact details from the drawer and any edited information is updated on the Contacts page. 

Open Contact Details drawer

This feature is OFF by default. To enable it, contact Support at support@heartsaycorp.com with the email title “Contact information in Relate, September 2025”. 

New search functionality and enhanced filtering in Relate

A new search functionality enables users to quickly retrieve conversations by contact name, while enhanced filtering allows users to narrow their conversation list to the exact criteria they need. These new and improved features improve focus, reduce wasted time, and ensure users can find conversations that matter most when they need them. 

To search for a conversation, enter the contact’s name in the search bar at the top of the conversations list.

To filter for certain conversations, click the Filter drop down list and select filters to apply, such as conversation status, opt-in status, and contact type. Multiple filters can be combined to narrow down results. 

Applied filters or search terms appear as tags above the conversation list and can be cleared at any time.

Filter and search term tags

These enhancements are OFF by default. To enable them, contact Support at support@heartsaycorp.com with the email title “New search and filtering in Relate, September 2025”. 

Mark as Unread in Relate and Embedded Relate

Both Relate and Embedded Relate users can now mark conversations as unread, allowing them to indicate that an issue still requires attention. This functionality is especially helpful when multiple users are active in the workspace and they need to harmonize their work.

To mark a conversation as unread, click the three dots to the right of the conversation window or in the Conversation Widget, then click Mark Unread. Follow the same steps to manually mark a conversation as read when the work has been completed. 

Relate Mark Unread option

Embedded Relate Mark as Unread option

This feature is OFF by default in Relate. To turn it on, contact Support at support@hearsaycorp.com with the email title “Mark unread in Relate, September 2025”. 

To get these changes in Embedded Relate, use this link to update to the latest version (4.28).

Redtail integration

Relate can now integrate with Redtail, allowing for seamless synchronization of contacts and call or messaging activities between the two platforms. After synchronization, activities, messages, and calls from Relate will now sync back into Redtail and appear as notes on the respective contact pages.

Example activity in Redtail

To enable the Redtail Integration, see the Enabling Redtail For Your Organization. 

For information about how users can start using the Redtail integration, see Connecting Your Redtail Account to Relate.

Activities appear within a few seconds in Redtail but if there is a higher number of concurrent activities it might take longer. Currently the sync creates a separate task for each activity. 

For questions about the Redtail integration, please contact your Customer Success Manager. 

Improved Admin view for Embedded Relate

The Embedded Relate Admin view has been updated with an improved layout, a more user-friendly look and feel, and a new User Management tab to house the forced log out functionality. These changes only apply to those who have admin permissions in Embedded Relate. 

Old Admin view

New Admin view

To get these changes, use this link to update to the latest version (4.28) of Embedded Relate.

Announcement: Embedded Relate update required by December due to socket.io changes

As of December 10, 2025, version 4.24 and lower of Embedded Relate will no longer be fully functional due to changes with a 3rd party provider. To avoid disruptions and continue to get the best possible experience, please update to version 4.27 or later of Embedded Relate prior to December 10th. 

For questions about this update, please contact your Customer Success Manager. 

Social 

Manage Pages data compliantly in the Sites Editor

Organizations that have both Hearsay Social and Yext Pages can now manage their Pages data compliantly through the Sites Editor.  

To edit a Pages site as a user or admin:

1. On the side menu, click My Websites.
2. Next to your site, click Request Changes. 
3. Make any desired updates and click Submit Request.

Your Pages site updates with a Changes Pending Review label until a Compliance Admin reviews the changes.

My Websites page

Changes Pending Review label

Changes are synchronized to the Knowledge Graph after they are approved by Compliance. After the sync is complete, Pages updates the content of the website with the changes.

If the Pages site is updated in the Knowledge Graph, the changes sync back to the Sites page on a scheduled basis. The frequency of this sync defaults to daily but can be configured during implementation. Updates from the Knowledge Graph to Sites are considered automatically approved and do not trigger Compliance. These updates also overwrite any pending changes made by the Sites user.

To get this feature, please contact your Customer Success Manager.

Suggest content to individual workspaces

Admins now have the flexibility to suggest content to individual workspaces. Previously, admins could only suggest content by hierarchy or region. This new suggestion option allows for less rigid and more granular content targeting.

To suggest content to a workspace:

1. In the Suggested Post Library Publisher, click the Suggest to drop down. 
2. Select the Workspaces option. 
3. Enter workspaces you want to suggest the content to. You must add one workspace at a time and press Enter after each entry. 
4. Continue publishing the post like normal. 

The post is now only visible to the selected workspaces. To suggest the same post to a specific hierarchy or region, you must create a duplicate post and select the Hierarchies option.

Enable users to update workspace profile picture

Admins can now allow users to manually update their workspace profile picture in the platform. Previously, the photo was pulled from LinkedIn and if the user changed their LinkedIn photo, they had to disconnect and reconnect their LinkedIn account for the new photo to refresh on the platform. 

To enable profile picture updates in the Administration view:

1. On the side menu, click Settings. 
2. Under Organizational Settings, click the Workspaces tab. 
3. Under Workspace Profile Fields, configure the Profile picture visibility and editability settings. You can also enable or disable compliance requirements for the pictures. 

Once enabled, users can follow these steps to update their profile picture:

1. Click your profile picture, then click Workspace Settings. 
2. On the General tab, in the My Workspace Profile section, click Modify. 
3. Upload your profile picture, then click Save. 

The new photo appears as the profile picture within an hour or, if applicable, after it has been approved by Compliance. 

Data & Analytics 

Publishing workspace details added to the Earned Media Value Dashboard

To make it easier to track which users are posting high value content, the Earned Media Value dashboard now contains the following new fields:

• Publishing Workspace ID
• Publishing Workspace Name
• Reference ID

You can now star conversations in Relate on Yext Mobile and Yext for Intune on iOS devices, allowing you to quickly find important conversation threads. Previously, this functionality was only available on Yext Desktop.

To star or unstar a conversation, tap the star icon to the left of the conversation. You can also filter for starred conversations. Conversations that were previously starred on Yext Desktop will appear here as well. 

To get this feature, update to the latest version of Yext or Yext for Intune on a supported iOS device. This feature will be supported for Android in a later release.

Suggested video posts are now available to schedule and publish using the Hearsay Mobile and Hearsay for Intune apps. Video is the most engaging type of Social content and the most time-consuming to create, so allowing videos to be published on Mobile enables organizations to unlock their full value.

Available suggested video posts appear on the Posts tab and can be published like any other post. When reviewing a suggested video post, tap the video thumbnail for a full screen preview of the video and tap on the video to play or pause. Video previews can also be played within the library by tapping on the video within the suggested post.

Video post in Suggested Post Library and in the Publisher 

To get suggested video posts, update to the latest version of Hearsay Mobile or Hearsay for Intune on a supported iOS or Android device.

The Hearsay Mobile settings have been updated with a more modern look and a simplified layout. These updates are cosmetic only and don’t include any functionality or navigational changes. Access the settings from the Home page by tapping the gear icon in the upper right of the screen. 

To get the new settings page, update to the latest version of Hearsay Mobile or Hearsay for Intune on a supported iOS or Android device.

Check out two new Hearsay Mobile enhancements for Android users:

• Out of Office Responses
• The Post Library is now called Posts 

Out of Office Responses are now available for Android mobile devices

The Out of Office Automatic Response feature for Relate is now available for Hearsay Mobile and Hearsay for Intune Android users. With Out of Office Responses, users can manage communications and maintain relationships with contacts during absences. 

To set your Out of Office Response: 

1. On the Home screen, tap Settings, then Out of Office. 
2. Toggle the Automatic Replies setting to On. 
3. Optional Check the box to send all Relate calls to voicemail.
4. Write an out of office message, then tap Save.

When an Out of Office Response is enabled, a banner appears on your screen to inform you automatic replies are turned on. To end your Out of Office Responses, tap End out of office in the banner. 

To get out of office replies, update to the latest version of Hearsay Mobile or Hearsay for Intune on a supported Android device. 

The Post Library is now called Posts on Android mobile devices

To provide a better user experience on smaller mobile screens and to help with language translations, the Post Library tab has been changed to just Posts in the Hearsay Mobile and Hearsay for Intune apps for Android devices.

To see the new Posts label, update to the latest version of Hearsay Mobile or Hearsay for Intune on a supported Android device. 

Check out two new Hearsay Mobile enhancements for iOS users:

• Out of Office Responses
• The Post Library is now called Posts 

Out of Office Responses are now available for iOS mobile devices

The Out of Office Automatic Response feature for Relate is now available for Hearsay Mobile and Hearsay for Intune iOS users. With Out of Office Responses, users can manage communications and maintain relationships with contacts during absences. 

To set your Out of Office Response: 

1. On the Home screen, tap Settings, then Out of Office. 
2. Toggle the Automatic Replies setting to On. 
3. Optional Check the box to send all Relate calls to voicemail.
4. Write an out of office message, then tap Save.

When an Out of Office Response is enabled, a banner appears on your screen to inform you automatic replies are turned on. To end your Out of Office Responses, tap End out of office in the banner. 

To get out of office replies, update to the latest version of Hearsay Mobile or Hearsay for Intune on a supported iOS device. Android users will be able to access this feature in a later release. 

The Post Library is now called Posts on iOS mobile devices

To provide a better user experience on smaller mobile screens, the Post Library tab has been changed to just Posts in the Hearsay Mobile and Hearsay for Intune apps for iOS devices.

The upcoming iOS 18 release includes Apple Intelligence Writing Tools, which is an AI writing assist feature that can potentially pose a compliance risk for organizational data. Organizations can now mitigate that risk by blocking users from accessing Apple Intelligence in the Hearsay for Intune app.

To configure Apple Intelligence access from the Intune admin portal, find the App protection policies page and update the setting Send Org Data to other apps to block writing tools.

 For more details about the changes, see Microsoft Intune support for Apple Intelligence in the Microsoft Intune documentation. To learn more about the Apple Intelligence Writing Tool, see the Apple Intelligence documentation.

A new Relate badge or label appears for contacts with Relate phone numbers on Hearsay Desktop and Mobile. This badge and label helps to quickly identify other Relate numbers. It is especially useful for making sure that internal business messages are sent to a contact’s Relate number, where the text can be archived from both sides, and not their personal number. 

A contact's primary phone number is also automatically set to their Relate number, if they have one.

This feature is off by default. To turn it on, send an email to support@hearsaycorp.com and include “Enable Relate Number Differentiation from the October 2024 Release” in the subject line. In the email, please add any relevant enablement details as well as any questions that you may have. 

Relate badge in the Contacts page on Hearsay Desktop

Relate badge in the New Conversation page on Hearsay Mobile

Relate label in a contact page on Hearsay Mobile

Hearsay Mobile Android users can now view, reschedule, edit, and filter for scheduled activities from their mobile devices on the new Timeline page. The Timeline helps users avoid scheduling conflicts and cadence issues for Social and Relate activities. Previously, the page was only available to iOS users. 

Access the Timeline from the Home screen by tapping the calendar icon. Then, scroll through the scheduled activities or filter for Posts, Campaign, or Scheduled Messages. Tap on a scheduled message or post to review, edit, or unschedule it.

To learn more, see Managing Scheduled Activities From The Timeline. 

To get this feature, update to the latest version of Hearsay Mobile or Hearsay for Intune on a supported Android device.

Calendar icon in the upper right of the Home screen

Timeline view