Here are release notes for the latest features and enhancements from Yext (formerly Hearsay Systems). Click Subscribe to Updates to have future updates delivered to your inbox.
Due to X (Twitter) API limitations, Hearsay cannot effectively display replies to published X posts in the platform. To avoid confusion and ensure unusable features are not visible, the Replies button has been removed from all X posts on the Respond page.
Respond page with Replies button removed
Check out two new Hearsay Mobile enhancements for iOS users:
The Out of Office Automatic Response feature for Relate is now available for Hearsay Mobile and Hearsay for Intune iOS users. With Out of Office Responses, users can manage communications and maintain relationships with contacts during absences.
To set your Out of Office Response:
When an Out of Office Response is enabled, a banner appears on your screen to inform you automatic replies are turned on. To end your Out of Office Responses, tap End out of office in the banner.
To get out of office replies, update to the latest version of Hearsay Mobile or Hearsay for Intune on a supported iOS device. Android users will be able to access this feature in a later release.
To provide a better user experience on smaller mobile screens, the Post Library tab has been changed to just Posts in the Hearsay Mobile and Hearsay for Intune apps for iOS devices.
To see the new Posts label, update to the latest version of Hearsay Mobile or Hearsay for Intune on a supported iOS device. Android users will see this change in a later release.
Here's what's in the February 19th release:
Social
Relate
Compliance
Data & Analytics
Social
Workspace and user settings have been enhanced and relocated in order to simplify the user experience and enable users to more easily locate relevant settings.
Previously, the Workspace Settings and User Settings pages were under the Settings menu. Now, both pages are in the profile picture drop down menu.
New navigation
Most of the information about the workspace owner is now managed from the Workspace Settings page, which consists of the following tabs:
General tab
Members tab
Accounts tab
The information on the My User Settings page is related to the individual user experience in the Hearsay Platform and not business or professional information. The page consists of the following tabs:
My Information tab
Preferences tab
Devices tab
Email Subscriptions tab
To minimize risk and provide more control over content management within a workspace, admins can now configure a setting that allows only workspace owners to publish or schedule posts and manage campaign subscriptions on Hearsay Desktop. This new setting can be applied at the hierarchy level.
Note: This setting only applies to Hearsay Desktop. If enabled, non-owner workspace members can still publish and schedule posts or manage campaign content via Hearsay Mobile.
To configure this setting in the Administrative view:
If this feature is enabled, non-owner workspace members see a banner message on the Campaigns page and their publishing functionalities are disabled.
Grayed out, disabled Publisher for non-owner
Campaigns page banner for non-owner
Previously, when using the admin mention feature in a post with an alternative description, the mentions would disappear or would appear in the alternative description instead. To avoid publishing issues, admins are now blocked from using both a mention and an alternative description in the same post. An error message appears for the following three scenarios:
New users can complete the entire onboarding flow in the Embedded Relate widget, enabling them to accept Hearsay’s Terms of Service, select their business number based on their preferred area code, and begin texting without leaving Salesforce. Read about the Embedded Relate onboarding flow.
Before onboarding new users in Embedded Relate, organizations must make SSO their only login option.
To onboard new users, you’ll need to update to the latest version of the HearsayForSalesforce managed package. Your Customer Success Manager will share the update link with you via email within the coming weeks. Learn how to update.
New User Onboarding in Embedded Relate for Salesforce
Admins can optionally include Firstname and Lastname fields when mapping Objects in Embedded Relate, enabling users to better distinguish between contacts.
To access these new fields, you’ll need to update to the latest version of the HearsayForSalesforce managed package. Your Customer Success Manager will share the update link with you via email within the coming weeks. Learn how to update.
New Firstname and Lastname fields for mapping Objects
Relate invitations are automatically resent every 28 days to users who haven’t created their account. A system task runs daily to calculate if 28 days have passed since the last invitation was sent, and sends a new invitation email to eligible users. By automating the invitation reminder process, organizations can increase Relate’s adoption and better address compliance needs.
To enable this feature, please contact Support at support@hearsaycorp.com with the email titled "Automatically resend Relate invitations - February 2025".
Two new PII detection categories have been added, which allow admins to better control privacy settings and protect organizations from the risks of sharing sensitive information.
The two new categories are Secure Identification PII and Car & Driver PII, which include the following PII types:
Secure Identification PII
Car & Driver PII
When enabled, Hearsay generates an Alert in Supervision any time we detect that a string of text matches the pattern of one of these PII types.
To enable detection for these PII categories in the Administrative view:
A new Actions Template Messages - All Data Report is available, providing important Hearsay Actions performance metrics. This report contains the following fields:
Actions Template Messages - All Data Report
In the Suggested Content Performance Report, a new Improve your suggested content strategy using AI section provides:
Click Generate insight with AI to get personalized insights. Generate one insight daily and share your feedback by rating the recommendations.
Improve your suggested content strategy using AI section in the Suggested Content Performance Report
The Earned Media Value Dashboard’s Posts and Campaigns section now shows all posts and campaigns alongside their earned media value. Previously, only the top 5 posts and campaigns were shown.
If the dashboard is exported as a CSV, each section of the dashboard will be downloaded as a separate file, and all the values will reflect the custom earned media values inputted.
Posts and Campaigns in the Earned Media Value Dashboard
The Post All Data and the Suggested Content Performance Reports have a new Number of Pictures field that shows the number of pictures published in a post. The Published Picture field in these reports now contains the links to these pictures.
The Post All Data and the Suggested Content Performance Reports have a new Published Video field that contains links to videos published in posts.
The Private Messages - All Data Report has a new Date/Time field that shows the exact date and time a private message was sent or received. Previously, only the message date was shown.
A new filter option in the Suggested Post Library enables admins to view only posts that are NOT set to Campaign Only. Previously, there was a filter option for including just Campaign Only posts, but no filter option to exclude them. In addition, the filter defaults to a new All option that shows all posts regardless of whether they are in a campaign or not.
New All and Exclude Campaign Only Posts filter options
This Recommended Times algorithm has been updated to account for factors like holidays, timezones, network, and content type. This allows for users to get more relevant timing recommendations when scheduling posts. Because of the much improved recommendations, the Recommended Times option is now the default option when scheduling posts, but users can still choose to schedule the post manually.
In addition, the Recommended Times section now contains additional features that improve the user experience. Instead of one recommended time for all networks, users get three different recommended times for each social media network. Users can also reschedule a post to be published on different dates, times, and social media networks.
New Recommended Times section with three options for each network
Improved rescheduling allows for date, time, and network adjustments
Attestation text can now appear when a user uploads a video or GIF, requiring the user to confirm they own or have permission to share the video or GIF. Previously, this feature was only available for photos. Attestation builds trust and helps prevent misuse or unauthorized content sharing.
Example attestation
This feature is ON for organizations that have already enabled image attestations. To enable this attestation feature and configure the accompanying text, contact Support at support@hearsaycorp.com with the email title “Enable Attestation text for videos and GIFs, December 2024”.
The X icon has replaced the Twitter icon in the following places:
All existing functionalities remain the same. These changes are part of a larger effort to create better parity between the Hearsay and the supported social media networks.
Campaigns page
Admin Campaign editor
Campaign publisher
Organizations without voice-calling enabled for their Relate numbers can now add a custom recorded message for incoming calls. This message can inform callers that the number is not voice-enabled and provide an alternate contact number. Organizations can choose from three message types:
A default message plays if no custom message is provided or if this feature is disabled.
This feature is off by default. To turn it on, send an email to support@hearsaycorp.com and include “Enable recorded message for non-voice-enabled Relate numbers” in the subject line. In the email, please provide your recorded message and any questions that you may have.
Here's what's in the November 18th release:
Social
Relate
Data & Analytics
Sites
Actions
🔷 Sandbox preview available
The Calendar page has been redesigned to include more intuitive features that save time, increase user productivity, and allow users to more easily manage their posts.
Here are some highlights of the new design:
Campaign filtering and management
Campaign names are displayed on the Calendar for improved visibility. Users can click Filter Campaigns in the upper left corner to choose which campaigns to show on the Calendar, unsubscribe from a campaign, or navigate to the Campaigns page. Users can also choose whether to view only campaign posts or only single, non-campaign posts using the new checkboxes.
Filter Campaigns button and Single Posts and Campaign Posts checkboxes
Filter Campaigns modal
Interactive features
Clickable scheduling allows users to click on a timeslot to schedule a new original post or a post from the Post Library. Additionally, the improved drag-and-drop functionality enables users to easily reschedule content by network.
Clickable scheduling
Enhanced post filtering
Users can apply a broader range of filtering options to the posts that appear in the Calendar. Options include channel, type, and status.
Filter modal
Encouraging action cards
New actionable cards encourage infrequent users to post more often by allowing them to subscribe to a campaign, select a suggested post, or publish an original post. The cards target users who haven’t scheduled any content in the past 30 days or who have no planned content for the next 30 days.
Action cards
For more information about the Calendar page, see Using Your Calendar.
A new Out of Office Automatic Response feature helps maintain communication during absences. Users can set and enable a custom reply in Hearsay Desktop or Embedded Relate for Salesforce that automatically goes out when they receive a message. The system saves and enables the auto response only if it passes a lexicon check. If a contact sends multiple messages, the system sends them just one auto response within a 24-hour period. A banner in the Message & Call page in Hearsay Desktop and in the Embedded Relate widget informs users when the Out of Office Automatic Response is enabled. Users can also turn off the auto response from this banner.
The Out of Office Automatic Response overrides the Working Hours Response when enabled, so contacts receive only the Out of Office message.
Voice-call enabled users can choose to send calls to voicemail during Out of Office Automatic Response setup.
Users on Hearsay Mobile can view outgoing auto responses and initiate or respond to conversations, but they can't change the auto response or enable / disable it.
This feature is off by default. To turn it on, send an email to support@hearsaycorp.com and include “Enable Out of Office Automatic Response from the November 2024 release” in the subject line. In the email, please add any relevant enablement details and any questions that you may have.
Out of Office Automatic Response setup
Out of Office Automatic Response banner
Out of Office Automatic Response setup in Embedded Relate
A new Improve your social media strategy using AI section in the Social Insights dashboard gives recommended actions for optimizing social media usage. Clicking Get a Recommendation leverages AI to analyze the user’s social media performance, compares it to their peers’ performance, and provides suggestions for improvement. Users can generate up to eight recommendations to explore alternate approaches and rate the recommendations they receive.
AI-powered recommendations in Social Insights
The User Maturity Model admin report has a new UMM Tier field, enabling admins to align each user’s social media performance with their tier.
UMM tier descriptions
UMM Tier field in the User Maturity Model admin report
A new Sites Editor reorganizes all content fields into tabs and groups, making it easier to find the correct field for changing content. The Sites Editor now displays all content fields, including those that were previously hidden by default to save space in the old Editor’s UI.
Hearsay has configured each Sites org's sandbox with a new Editor customized for them. Prior to release, admins can request to change tab or group names, shift a field's placement into a different tab or group, or delay the new Editor's availability by contacting Christine Meginness (cmeginness@yext.com) by 5pm EST Friday, November 15. We can schedule a delayed release for your organization between November 18 and December 9. If we don't hear from you with requests for changes or a delay, we will enable your new Sites Editor on Monday, November 18.
New Sites Editor with tabs and collapsable groups
Content fields appear when a group is opened
Editing content fields
The enhanced filter in the Workspace Management tab enables admins to filter workspaces by which ID Type (Action Flow Source) they either have or are missing, as well as identify which workspaces have missing Relate phone numbers. The new filters help admins see where updates are needed and gauge the level of participation for specific Actions Flows.
In addition, admins can sort workspaces alphabetically, by last modification date, last activity, or date the workspace was last activated.
New filter options
New sorting options
The upcoming iOS 18 release includes Apple Intelligence Writing Tools, which is an AI writing assist feature that can potentially pose a compliance risk for organizational data. Organizations can now mitigate that risk by blocking users from accessing Apple Intelligence in the Hearsay for Intune app.
To configure Apple Intelligence access from the Intune admin portal, find the App protection policies page and update the setting Send Org Data to other apps to block writing tools.
For more details about the changes, see Microsoft Intune support for Apple Intelligence in the Microsoft Intune documentation. To learn more about the Apple Intelligence Writing Tool, see the Apple Intelligence documentation.
