Organizations without voice-calling enabled for their Relate numbers can now add a custom recorded message for incoming calls. This message can inform callers that the number is not voice-enabled and provide an alternate contact number. Organizations can choose from three message types:

• Custom MP3 audio recording from client organization
• Text-to-speech message based on text provided by client organization
• Default message from Hearsay

A default message plays if no custom message is provided or if this feature is disabled.

This feature is off by default. To turn it on, send an email to support@hearsaycorp.com and include “Enable recorded message for non-voice-enabled Relate numbers” in the subject line. In the email, please provide your recorded message and any questions that you may have.