New at Yext

Here are release notes for the latest features and enhancements from Yext (formerly Hearsay Systems). Click Subscribe to Updates to have future updates delivered to your inbox.

a year ago

Group Texting is now available on the Hearsay Mobile Android app

Group Texting on Relate is now supported on the Hearsay Mobile Android app and the Hearsay for Intune Android app. Previously, Group Texting was only available on Hearsay Desktop and on the Hearsay Mobile iOS app. Now, users on all the Hearsay Mobile Android apps can also compliantly send and receive messages as well as share files (in JPEG, GIF, and PNG formats) with groups of up to 9 contacts simultaneously. 

After a group has been created, all group members can send and receive messages from the group. Each group has a customizable group name. It isn’t possible to add or remove members from an existing group. If people need to be added or removed from a group, then a new group must be created. After a message is sent to the group, anyone in the group can respond. A check mark appears on sent messages indicating the message has been delivered. 

Note: Toll-free numbers are not supported in group texts.

Opting In and Attestation Functionality

All group members must have previously opted in to receiving messages to be included in a group. If a contact hasn’t opted in to receiving messages, they must complete the organization’s opt-in process before that can be added to a group. If any group member opts out of receiving text messages, then the group creator will no longer be able to send messages to the group. However, the group will still receive messages from other members and these messages will be viewable in the conversation window.

Archiving and Compliance

Group Texting follows each organization’s existing archiving and compliance policies. 

Support for Additional Features in Relate

Group Texting supports: 

  • Using Message Templates
  • Sending attachments in JPEG, GIF, and PNG formats
  • Filtering all messages to only view Group Texts  

 Group Texting does not support: 

  • Sending scheduled messages 
  • Sending contact cards
  • Voice calling
  • Reminders     

Availability

Group Texting on Android is available to all organizations that have already enabled Group Texting. Users will have to update their Hearsay Mobile for Android app or their Hearsay for Intune Android app to access Group Texting.

To enable Group Texting for your organization, send an email to support@hearsaycorp.com and include “Enable Group Texting” in the subject line. In the email, please add any relevant enablement details and any questions that you may have.

Learn more

To learn more about how to use Group Texting on the Hearsay Mobile apps for Android and iOS, see these articles in our Help Center:

Create and send group texts on Hearsay Mobile’s Android app

View Group Texts on an Android device

View group details and edit the group name

Filter all messages to only view group texts