A new Relate badge or label appears for contacts with Relate phone numbers on Hearsay Desktop and Mobile. This badge and label helps to quickly identify other Relate numbers. It is especially useful for making sure that internal business messages are sent to a contact’s Relate number, where the text can be archived from both sides, and not their personal number. 

A contact's primary phone number is also automatically set to their Relate number, if they have one.

This feature is off by default. To turn it on, send an email to support@hearsaycorp.com and include “Enable Relate Number Differentiation from the October 2024 Release” in the subject line. In the email, please add any relevant enablement details as well as any questions that you may have. 

Relate badge in the Contacts page on Hearsay Desktop

Relate badge in the New Conversation page on Hearsay Mobile

Relate label in a contact page on Hearsay Mobile