May 2024 Product Release
Here's what's in the May 13th release:
Social
- Require approval for all AI-generated posts 🔷
- PDFs in suggested posts appear as a carousel on LinkedIn 🔷
- LinkedIn reposts, including instant reposts, are now saved as shares 🔷
Data & Analytics
- User performance now benchmarked against hierarchy instead of organization on Social Insights page
- User Directory Report now includes last used device information
- Account Directory Report now shows whether a user has given Hearsay permission to capture their Instagram direct messages
- Determine if a post was published by a delegate in the Post All Data Report
🔷 Sandbox preview available
Social
Require approval for all AI-generated posts
The post approval process helps build confidence in using AI by mitigating risk and ensuring those posts meet compliance requirements. Previously, the only way to require approval for all AI posts before they’re published was to require approval for all AI and non-AI posts, which is not feasible or necessary for many organizations.
A new setting allows organizations to require approval for all AI-generated posts, independent of other post approval configurations.
The setting is disabled by default. To enable the new setting in the Administration view:
- In the side menu, click in Settings, then click the Organizational Settings tab.
- On the AI tab, change the Require approval for all posts created with AI to Enabled.
This feature is ON by default for customers with Generative AI already enabled, and it will be automatically enabled in sandboxes for those customers. To enable Generative AI for your organization, contact Support at support@hearsaycorp.com.
Request Approval button on Generative AI post
New AI post approval setting
PDFs in suggested posts appear as a carousel on LinkedIn
When admins include a PDF in a suggested post, the PDF now appears as a carousel when the post is published on LinkedIn. The modern carousel view provides a more engaging and immersive experience for the user’s audience. Previously, posts published via Hearsay only included a link to the PDF.
This feature is ON by default and will be automatically enabled for sandbox preview.
User publishing a suggested post with a PDF to LinkedIn
Post appears as a carousel on LinkedIn
LinkedIn reposts, including instant reposts, are now saved as shares
For clearer insight and analysis of the different types of LinkedIn publishing activities, LinkedIn reposts are now categorized as shares instead of regular posts in Supervision and in the archives. In addition, Hearsay can now capture instant reposts, which are posts shared without any personalized message (Repost with your thoughts). All LinkedIn reposts appear in Supervision as a share regardless of whether they are an instant repost or a personalized repost.
This feature is ON by default and will be automatically enabled for sandbox preview.
Instant Repost and Repost with your thoughts on LinkedIn
Data & Analytics
User performance now benchmarked against hierarchy instead of organization on Social Insights page
The compared to peers’ average metrics on the Social Insights page now benchmarks the user’s performance against other users within their hierarchy rather than within their entire organization. Because users within the same hierarchy often have similar titles, audiences, locations, lines of business, or other attributes, the hierarchy-level benchmarking provides a more accurate peer comparison.
Social Insights compared to peer's average metric locations
User Directory Report now includes last used device information
The User Directory Report now includes adoption and usage information pertaining to Hearsay apps on mobile devices at the user level. This information helps admins track and measure the adoption and usage of Hearsay mobile apps within their organization. The User Directory Report includes 4 new fields:
- Last used device name*
- Hearsay app name
- First login date
- Last used date
If a user has multiple devices registered, the User Directory Report only shows the data from their most recently used device.
Note: The device name is set by the user on their device, typically appearing as a generic description (e.g., "iPhone"). However, it can also include personalized strings like "Jake’s Work iPhone".
User Directory Report with last used device information
Account Directory Report now shows whether a user has given Hearsay permission to capture their Instagram direct messages
The Account Directory Report now includes a new field titled Instagram Direct Messages Permission with True and False values. If True, the user has granted supervision permission for Hearsay to capture their Instagram direct messages. By viewing the Hearsay permission status for Instagram direct messages, admins are able to identify compliance gaps and promote the adoption of Instagram.
Account Directory Report showing Instagram direct messages permission status
Determine if a post was published by a delegate in the Post All Data Report
The Post All Data Report has a new column titled Published by a Delegate with True and False values. If True, the post was published by a delegate. This information allows admins to determine which posts were published by delegates, helping them more closely monitor delegate posts and analyze their performance.
