Customers that create social posts through the Hearsay public API can now include smart fields (profile variables) in the post text. Integrations can generate a single post that automatically personalizes the post for every user with the following variables:

• {{ profile.name }}
• {{ profile.title }}
• {{ profile.main_location }}
• {{ profile.city }}
• {{ profile.page }}
• {{ profile.phone_number }}
• {{ profile.email }}

Developers can add supported profile variables to the post text in the API request. Each variable resolves per workspace from the workspace profile at publishing time, the same way as smart fields added in the Hearsay platform.

Note: The {{ profile.page }} variable inserts the user’s page URL from the workspace profile. It resolves to a single URL -  the first page with the en_US locale, or the first page if there is none. A specific locale can be targeted with, for example, {{ profile.page.fr_CA }}, which falls back to the first en_US page if not available.

Relate  

Download Contacts as CSV

This feature lets users export the contacts available in their current Relate Contacts view to a CSV file, making it easy to review, share, or work with contact data outside of Relate. The export includes each contact's attestation (opt-in) status alongside contact details.

This option is off by default. Admins can enable it by going to Organization Settings > Relate and switching the Enable Contacts CSV download setting to Enabled. 

Once enabled, a download option is available on the Bulk Actions menu in the Contacts view.

The Conversation Summarizer uses an LLM to produce concise recaps of Relate conversations, so users can catch up quickly without reading the full thread. Summaries surface explicit action items and a sentiment read, and can roll up hierarchically across a conversation's history.

A new summary is generated in the background after at least three messages have been sent since the last summary. If a generation attempt fails, the last successful summary is preserved. Users can rate a summary as positive, neutral, or negative, and negative ratings can include reasons such as a missed key point, an inaccuracy, or being too long.

This option is off by default. Admins can enable it by going to Organization Settings > Relate and switching the Enable Conversation Summarizer setting to Enabled.

When this feature is enabled, users can revoke an opt-in in the contact’s record by clicking the three-dot menu in the upper right of a conversation, then selecting Revoke Opt-In. The revocation is recorded against the acting user with a timestamp.

This option is off by default. Admins can enable it by going to Organization Settings > Relate and switching the Enable Allow Users to Revoke Opt-Ins setting to Enabled.

Embedded Relate Sync Platform Includes Instagram “Like” Activity

Instagram Likes are now included alongside the other social activity the Sync platform already delivers, so users can see when a client or prospect engages with their Instagram content and use that as a signal for timely follow-up.

Platform 

Notification Enhancements for Workspace Management and Identification

Users who belong to multiple workspaces often struggle to identify which workspace a notification belongs to and can become overwhelmed by the volume of alerts. Two new notification updates allow users to immediately identify the source of a notification and provide the flexibility to silence notifications from specific workspaces that do not require their attention.

• Workspace Identification: Every workspace-specific notification now includes a distinct metadata label (e.g., "Workspace: Chicago West") so users know exactly where their attention is needed.
• Workspace-Level Toggles: A new interface in the Hearsay user settings allows users to enable or disable notifications for entire workspaces. When a workspace is disabled, notifications are filtered out of the display but remain stored in the system.

By default, all workspaces are visible and notifications display the workspace name as it existed at the time the notification was created.

To enable these features, contact support at help@yext.com. After it is enabled, workspace labels automatically appear on new notifications. Users can manage workspace notifications in My User Settings > Notification Settings.

Confirmation Dialog When Deleting User Invitations

When an admin attempts to delete an invitation, the system now displays a confirmation dialog. The admin must confirm the intent before the invitation is deleted, providing a safeguard against accidental clicks and data loss.

Hierarchy Manager Improvements

The new hierarchy management interface significantly improves legibility and navigation for large-scale account structures. Additionally, the update streamlines the workflow by allowing users to navigate directly from hierarchy management to specific workspace locations.

The improved interface introduces a tabbed experience that separates Hierarchy Management and Workspace Management. Key updates include:

• Tabbed Navigation: Tabs for hierarchy and workspace managers provide a focused experience.
• Improved Layout: A redesigned top section uses less vertical space.
• Enhanced Search: Added searching by hierarchy name or reference id in the Hierarchy tab
• Legacy Support: A dedicated tab/link can access the legacy workspace manager if needed.
• Feature Parity: Rebuilt CSV export functionality within the new frontend, maintaining support for current download routes and root district behavior.
• Real-time Updates: Improved data synchronization so that changes made when assigning or unassigning workspaces are immediately reflected in the hierarchy manager.