View the exact terms causing lexicon infractions when sending messages with Relate

Users on Relate can now see the specific terms causing lexicon infractions when sending messages. Previously, if a message contained a term violating the lexicon check, Hearsay’s compliance engine would halt the message and display an alert about the infraction. However, this alert lacked specificity regarding the offending words.

With this update, when a lexicon infraction occurs, the message will still be prevented from being sent. However, users will now receive an alert explicitly mentioning the words that caused the infraction. This enhancement allows users to view precisely which parts of their message require revision so that the message can be sent.

This feature is off by default. To turn it on, send an email to support@hearsaycorp.com and include “Enable Display Lexicon Infraction from the April 2024 Release” in the subject line. In the email, please add any relevant enablement details as well as any questions that you may have.  

Disable the Conceal a Message feature in Relate

Organizations now have the option to turn off the Conceal a Message feature in Relate. This feature enables users to hide sensitive data like personally identifiable information to comply with organizational policies. By disabling this feature, organizations can ensure that messages cannot be concealed. Depending on their compliance policies and operations procedures, disabling the conceal a message feature can allow organizations to have greater transparency and clearer communications among their employees. 

The Conceal a Message feature in Relate is ON by default for all organizations. To turn this feature off, send an email to support@hearsaycorp.com and include “Disable the Conceal a Message feature in Relate from the April 2024 Release” in the subject line. In the email, please add any relevant enablement details as well as any questions that you may have.