The following updates only apply to organizations subscribing to our Embedded Relate integration with Salesforce.

Prevent losing changes when clicking on a message in the Hearsay Notifications bar

Advisors/agents will not lose their changes, such as any messages they were drafting in Embedded Relate or any other edits they were making on a particular contact’s page, when clicking on a message in the Hearsay Notifications bar. After clicking a message in the Hearsay Notifications bar, two possible outcomes may happen:

• If the advisor/agent is in the Sales Console environment in Salesforce, then a new tab to the contact’s page and messages opens, which preserves any changes that the advisor/agent may have made on the page that they were previously in because their old tab is not closed. 
• If the advisor/agent is in the Sales or the Hearsay app environment in Salesforce, then a notification pops up asking them if they would like to stay on their page and save their work, or if they would like to discard any unsaved changes and move on to a new page. This notification prompts advisors/agents to save their work and informs them that moving to a new page will cause any unsaved changes to be lost.

Support for Lightning Web Security for Lightning web components and Aura components in Salesforce

Following the Salesforce Summer ‘23 release, Embedded Relate now allows the Lightning Web Security for Lightning web components and Aura components setting to be turned on under Session Settings in Salesforce Setup. Embedded Relate previously required this setting to be turned off, but we have since changed how Hearsay components communicate with each other to be better aligned with Lightning Web Security. 

To turn on Lightning Web Security for Lightning web components and Aura components, all users and admin will need to update to Embedded Relate’s 2.2.3 package.