Text Messages All Data Report now includes metrics on Group Texting
The Text Messages All Data report now includes metrics on Group Texting usage. A new Message Type field is added to the report which indicates whether a message is a Group Text or a 1:1 message.
For outbound Group Texts, the Number From field in the Text Messages All Data report contains the phone number of the advisor/agent sending the message, and the Number To field contains the phone numbers of all the other group members.
For inbound Group Texts, the Number From field in the Text Messages All Data report contains the phone numbers of all the group members except the advisor/agent, and the Number To field contains the phone number of the advisor/agent.
Text Messages All Data Report with metrics on Group Texting usage