Users with group texting enabled can now mark group conversations as spam in the Hearsay mobile app. Previously, users could only hide unwanted group conversations, which could reappear when a new message arrived.

Once marked as spam, the group conversation is removed from the active conversation list and remains in the Spam filter unless the user restores it. This action does not mark the individual participants or their one-to-one conversations as spam. Broadcast conversations cannot be marked as spam.

To mark a group conversation as spam, do the following:

• iOS: Swipe left on a group conversation and select Spam
• Android: Open the conversation’s action menu and select Mark as Spam

To get this feature, update to the latest version of the mobile app. 

When a post contains restricted lexicon terms and the organization requires compliance review before publishing, the social publisher now shows a newly-labeled Needs Approval badge. The old Non-Compliant badge could be misleading, making users believe their post was rejected entirely and that they would not get a chance to submit it for review.

New Needs Approval badge

Here is what's in the August 5th release:

Compliance

• Image and Attachment PII Scanning and Removal

Compliance  

Image and Attachment PII Scanning and Removal

Relate now applies PII rules to images and document attachments, not just message text. Using optical character recognition (OCR), the system reads text inside images, screenshots, and PDFs and runs it through the same lexicon and rules already applied to written messages. When sensitive personally identifiable information (PII) is detected, such as a driver's license or Social Security card, the attachment is automatically removed from the conversation and replaced with a notice, while the original content is retained in the compliance archive.

Create Multi-Image Posts via API

Integrators can now publish posts containing multiple images in a single API call to the Create Content endpoint (POST /content). Previously, the public API only supported single-image posts, requiring workarounds for multi-image content. This update enables richer, more visually engaging posts, particularly for programs that automate content distribution via the Hearsay API.

Key behavior:

• Supports up to 10 image URLs per post.
• Value must be an array of strings containing valid image URLs.
• Duplicate URLs are automatically deduplicated before the content is created; the first occurrence is preserved.
• Instagram content requires at least one image in picture_urls.
• If more than 10 unique image URLs are provided, the API returns a 400 error with error_code: "too_many_photos".

To publish multi-image posts, do the following:

1. Review the updated API documentation: docs.hearsaysocial.com/reference/create-content
2. Update your API request payload to include picture_urls as an array of up to 10 valid image URLs.
3. Ensure your error handling accounts for the "too_many_photos" error code (HTTP 400) if the image count could exceed 10.

Example request body:

{
  "author_id": 24542,
  "messages": ["Text post with multiple images"],
  "social_networks": ["facebook", "linkedin"],
  "modification_rule": "optional",
  "picture_urls": [
    "https://example.com/images/product-1.png",
    "https://example.com/images/product-2.png",
    "https://example.com/images/product-3.png"
  ]
}

The same constraints (supported file formats, max file size, resolution limits) apply to images uploaded via the API as to those uploaded in-app.

No configuration changes are required. Integrators already using the Create Content endpoint can immediately begin passing picture_urls with multiple URLs.

More Granular Control Over Respond Tab Capabilities 

Organizations can now allow users to delete their own published posts on the Respond tab without allowing them to engage via likes or comments. This provides more precise control over what actions users can take on the Respond tab, enabling organizations to match the product experience to their compliance and governance policies.

This feature is configurable via an admin setting. To configure it in the Administration view:

1. In the sidebar, click Settings. 
2. On the Organizational Settings page, click the Content & Email tab. 

3. Configure the Allow users to like and comment on published posts setting. 

   1. Enabled (default): Users can like, comment, and delete posts on the Respond page. 
   2. Disabled: Users can only delete posts on the Respond page. 

Respond tab with setting Enabled (Like and Comment visible)

Respond tab — Published Posts view with setting Disabled (Like and Comment hidden, Delete still available)

We have made the following enhancements to Hearsay Actions:

Automatic Source Channel Labeling

Contacts and leads are now automatically labeled with their source channel at creation. Labels include sources such as Actions flow or a website chat. Labels are sortable and filterable, giving admins visibility into where activity is coming from.

This feature is OFF by default. To enable it, go to Actions > Organization Settings and turn on the Automatic Labeling setting.

Workspace-Specific Working Hours

Actions can now use workspace-specific working hours configured in Relate rather than a single organization-level schedule. This ensures the correct message template (inside vs. outside business hours) is used for each workspace and that follow-up notifications reach users at the right time. This is especially useful for organizations with users across multiple time zones.

This feature is OFF by default. To enable it, go to Actions > Organization Settings and turn on the Workspace-Specific Working Hours setting. Existing Do Not Disturb settings are unaffected.

Admins can now control whether end users are allowed to upload PDFs when creating social posts.

To configure the PDF setting for users:

1. In the sidebar, click Settings. 
2. Under Organizational Settings, on the Content & Email tab, set the Allow workspaces to upload PDFs setting to Enable or Disabled. 

PDF uploads for end users are enabled by default. This setting does not affect admin-level PDF uploads in suggested content.

Here's what's in the June 24th release:

Social

• Reusable Content Distribution Groups

Platform

• AI Signposting
• Navigation Bridge Enhancements

Compliance

• Contextual Risk Analysis

Relate

• Embedded Relate Phone-Based Matching Mapping Control

Data & Analytics

• Add Conversation ID Field to Text Message All Data Report

Social

Reusable Content Distribution Groups

Admins can now create reusable workspace groups to efficiently target posts to specific sets of workspaces. Here are key behaviors when working with workspace groups:

• No hierarchies within groups - Groups have no hierarchy between them and a workspace can belong to multiple groups. 
• No retroactive effects on posts - Editing or deleting a group does not affect previously scheduled or published posts.
• Multiple post targeting methods - Admins can target a mix of workspace groups and individual workspaces for a single post.

Admins can view, edit, or create workspace groups on the Organization page. To create a new workspace group: 

1. In the side menu, click Organization, then click the Workspace Groups tab.
2. Click Create a New Workspace Group and add the required information. 
3. Click Save.

To suggest a post to a workspace group:

1. In the Post modal, click the Suggest To dropdown. 
2. Select Workspaces and Groups. 
3. Enter the name of the workspaces and workspace groups you want to target the post to. 
4. Continue publishing the post.

Limitations

• A workspace group can contain a maximum of 200 workspaces. 
• Admins can suggest a post to a total of 200 workspaces, including those that are part of groups.
• Workspace groups are not yet available for campaigns.

Platform

AI Signposting

Hearsay is rolling out a standardized AI signposting system across the platform. This gives you clear, consistent visibility into when AI is at work. It's designed to keep Hearsay aligned with global regulations, including the EU AI Act, without adding complexity to your workflow.

AI signposting is being added across the platform on a rolling basis. These will appear as "Powered by AI" labels and AI icons to help you quickly understand where AI is infused in the product.

Navigation Bridge Enhancements

Yext and Hearsay platform users now benefit from a unified cross-platform experience. Yext Accounts are linked to Hearsay Organizations, and users are matched across both systems, enabling shared login sessions and instant platform switching from the navigation bar.

Overall, the new behavior is more reliable than logging in and out consistently adds or removes access across both platforms, and an active session in either platform allows seamless navigation to the other without re-authenticating.

To enable this feature, reach out to Yext Support.

Compliance

Contextual Risk Analysis

Contextual Risk Analysis uses LLM-powered detection to identify thematic compliance risks in communications, moving beyond traditional keyword-based rules. This approach reduces false positives and provides more meaningful alerts for compliance users, especially in environments with large volumes of unreviewed alerts. 

Contextual Risk Analysis works by using predefined prompts to identify and create an alert for the following risk category signals:

• Promissory Statements: Language that guarantees a specific outcome, promises a future return, or uses definitive "will/shall" language regarding value or performance.
• Securities Instruments: References to stocks, bonds, mutual funds, ETFs, options, futures, derivatives, brokerage accounts, crypto-assets, IRAs, 401ks, or tokens. Does not flag insurance, annuities, bank products, loans, or mortgages.
• Politically-Charged Statements: Political or policy-related language that could be interpreted as partisan, advisory, or influential.
• Threats: Threats of violence or harm to the company, employees, or leadership. Does not flag criticism, insults, or legal threats.

This feature is off by default. To enable it, contact Support at support@hearsaycorp.com. 

Relate

Embedded Relate Phone-Based Matching Mapping Control

Admins can now decide which Salesforce object mappings participate in phone-based record matching. This helps customers route conversation-list and scheduled-message navigation to the right business object, such as Case instead of Contact, without changing record-page widget lookup or conversation creation behavior.

A new setting, Include in phone-based matching, has been added to the Hearsay Admin mapping modal. This setting controls whether a given Salesforce object mapping is considered during phone-based record matching.

• Enabled mappings are considered when matching conversations or scheduled-message notifications back to Salesforce records by phone number.
• Excluded mappings are ignored in those navigation flows.
• If all mappings are excluded, conversation-list search returns no recipients and notification search returns the existing NO_MAPPING_FOUND behavior.
• Record-page widget lookup and conversation creation remain outside this change.

To configure the new phone-based matching, upgrade to Embedded Relate v4.44.0, then do the following:

1. Navigate to the mapping modal for the desired Salesforce object mapping.
2. Toggle the Include in phone-based matching setting on or off.
3. Save the mapping configuration.

No changes are needed for existing organizations — legacy mappings are included by default.

Data & Analytics

Add Conversation ID Field to Text Message All Data Report

A new Conversation ID field has been added to the Text Message All Data report, making it easier to filter for specific conversations and analyze messages as a single conversation thread.

Users now receive a desktop system notification when an inbound call arrives, helping them quickly identify the caller and decide whether to answer. This prevents missed or delayed responses and improves response time and call-handling efficiency.

When a desktop call arrives, a notification containing the caller’s name and phone number appears even if the browser page containing the Hearsay web app is minimized. Clicking the notification returns the user to Hearsay to accept or manage the call.

To enable desktop notifications for calls, users must grant browser permissions to Hearsay when prompted or manually enable notifications for the browser in their computer settings. Users must also ensure Do Not Disturb or Focus modes are turned off for their browser.

This feature is ON by default for all organizations. To disable it, contact Support at support@hearsaycorp.com. 

Here is what's in the May 13th release:

Social

• Improved AI-assisted Social post writing
• Editable Website URLs in Workspace Profile
• Bulk Asset Connection for Meta Business
• Threads Monitoring Integration
• PDF Attachments for End-User Social Posts

Relate

• New Embedded Relate Version: v4.43.0
• Attachment preview in Embedded Relate
• Configurable Widget Height in Embedded Relate

Social 

Improved AI-assisted Social Post Writing

We have improved Hearsay Social’s AI-assisted writing to help users create high-quality, social-ready posts faster with less manual editing.

With this update, you can expect:

• Stronger first drafts that are more aligned to how people actually write on social
• Clearer, more concise wording that’s easier to scan and publish
• Better structure and formatting so posts are easier to read and feel more polished
• More consistent results that teams can rely on in day-to-day workflows

This feature will allow advisors to move from idea to publish-ready copy more quickly while also allowing marketing and compliance teams to spend less time reworking content to meet quality standards.

Editable Website URLs in Workspace Profile

Advisors and agents can now add, edit, or remove website URLs in their workspace profile without needing Support. This reduces onboarding friction and helps users publish smart fields posts immediately with accurate website information.

To update websites, navigate to Workspace Settings and select the Websites tab. Once you click Modify, a pop-up opens where users can add new URLs or edit/delete existing URLs. Each website entry supports:

• A Website URL

• A Language selected from a dropdown

  • The dropdown options come from the org’s preconfigured language list
  • The first language in that list is treated as the default

Edits to website URLs are visible in supervision for compliance oversight. Compliance status indicators for websites and pages will be displayed on this workspace settings page. 

To access the feature, Admin needs to make the website field editable on the Admin Settings page. This can be done by navigating to Settings > Organization Settings > Workspace, scrolling to the Website field, and ensuring that Visible and Editable are enabled.

Bulk Asset Connection for Meta Business

Hearsay now supports bulk asset connection for customers who manage a large number of Facebook pages and Instagram Business accounts via Meta Business. This enables faster onboarding and reduces the operational effort and failure modes of connecting assets one by one.

To access this feature, reach out to support. Once enabled, navigate to Organization > Admin Access Accounts tab. On this screen, you can connect an Admin Access account that Hearsay will use to discover eligible Facebook pages managed in Meta Business and connect them in bulk. Hearsay will also connect related Instagram Business accounts associated with those pages.

Note that your Workspace Name and Facebook Page Names must be identical. If you need custom page mapping, notify Support during the setup process.

Threads Monitoring Integration

Hearsay now supports Threads monitoring, which enables compliance officers to supervise and archive activity. This is a monitoring-only integration, meaning all content must be published directly within the Threads.

To access this feature, you will need to connect your Threads account to Hearsay

PDF Attachments for End-User Social Posts

End users can now attach PDF documents when creating original social posts. This makes it easier to share compliant, document-based content without needing an admin to publish on their behalf. 

Relate 

New Embedded Relate Version: v4.43.0

This update includes:

• Attachment Preview Now Available in Embedded Relate
• Configurable Widget Height in Embedded Relate

Please note: With the release of v4.43.0, Embedded Relate v4.41.0 and earlier will no longer be supported. Customers on v4.41.0 or earlier should upgrade to stay up to date with the latest functionality.

Attachment preview in Embedded Relate

Embedded Relate now supports inline attachment preview, making it easier and faster to review documents without leaving the context of a conversation. When you select an attachment in the widget, it can now be previewed directly inline rather than opening in a separate browser window. We've also improved the reliability of attachment loading, so you won’t encounter error states when opening supported file types.

No additional setup is required. The attachment preview is available as part of the standard Embedded Relate package beginning with v4.43.0.

Configurable Widget Height in Embedded Relate

Embedded Relate now supports configurable widget height, giving you greater control over how the widget fits within your CRM layout. This allows you to better use available screen real estate, especially on larger monitors or more complex page layouts, and tailor the experience to match how your team works.

To configure, set your desired height in the Embedded Relate component properties or layout configuration where the widget is placed. Once saved, the new height applies automatically. The configured height applies uniformly to that Embedded Relate instance for all users and records. If no custom height is configured, the widget behaves exactly as it did before.

This new functionality is available with the updated Embedded Relate package v4.43.0.

In the mobile app, you can now record a video on your device and add it directly to a social post. This eliminates the need to record and save a video to your device's gallery before adding it to a post. 

This feature is available for the following app versions: 

• iOS version: Hearsay 9.2
• Android version: Hearsay 6.1.2