Here are release notes for the latest features and enhancements from Yext (formerly Hearsay Systems). Click Subscribe to Updates to have future updates delivered to your inbox.
Publishing posts with videos is now fully supported in the Hearsay Mobile by Yext and Hearsay for Intune by Yext apps.
When creating a new post, you can add a video just as you would add images. Once you select a video from your gallery, you can update the video title and customize the thumbnail before publishing.
Here is what's in the February 18th release:
Social
Relate
Platform
Data & Analytics
Compliance
Hearsay Social now supports Google Business Profile (GBP) publishing, allowing you to create and schedule GBP posts directly alongside your other social channels.
By bringing GBP into the same planning, approval, and publishing workflows, you can reduce tool-switching, ensure compliance, and coordinate messaging across networks from a single calendar.
Note that this feature is for GBP publishing only, and analytics for GBP posts will not be available for Hearsay Social.
In order to utilize this feature, you need to be a customer of both Yext Listings and Hearsay Social. To start publishing on GBP within Hearsay:
Relate templates now include supervision, allowing teams to use pre-approved SMS templates without generating unnecessary alerts. By treating template-based outbound messages as pre-reviewed content, compliance teams can reduce noise in their supervision queues while ensuring all communications remain archived and reviewable.
When a message is sent from a supervised template, it is archived according to existing policies but will not generate a supervision alert. Supervision and archiving for non-template messages remain unchanged.
To set up supervised templates:
{{first_name}}.
We’ve released the Yext & Hearsay navigation bridge, which enables eligible users to seamlessly switch between Hearsay and Yext products from a single, consistent interface.
This feature is available only to customers who are licensed for products in both the Yext and Hearsay product families.
To see the navigation bridge in your accounts, you will need to reach out to Yext Support to have it enabled. If it has not been enabled, your navigation will remain unchanged.
Once enabled, users who have active access to both Yext and Hearsay products will see the navigation bridge in the top left corner of the navigation bar. Users who only have access to one platform (for example, Hearsay-only users) will not see the navigation bridge.
We have launched a new Hierarchy Viewer that provides a centralized and visual way for administrators to view and manage complex workspace hierarchies.
This tool provides an intuitive map, allowing you to easily understand and edit relationships. The viewer also supports searching for workspaces by phone number and other attributes, making navigation and management more efficient.
We have added information previously only available in the “Review Invite Statuses” Report to the Invitation Dashboard. This will reduce the need to use both screens to manage invitations. You can view the Invitation Dashboard by navigating to Organization → User Invitations.
While the table of open invitations continues to be available on the Invitation Dashboard, there are new options available for each open invitation:
On the main workspace and accounts page, users can now search by the workspace's main phone number in addition to the existing name, owner, and reference ID. This enhancement improves search flexibility and efficiency when managing multiple workspaces or when workspaces are decommissioned.
Admins can now use the Workspace Profile Report to track and validate profile variable fields across their organization. This real-time snapshot helps admins audit profile values for accuracy and identify workspaces that have not yet populated required fields, such as titles or office hours.
This in-app report is available to Admins by default with no setup required. It provides a current view of all workspace profile settings—including IDs, owner details, and contact information—to ensure branding and compliance data stay up to date.
Admins can now monitor the usage and performance of messages sent using admin-defined templates. To track this data, the Text Messages All Data report now includes a Template ID field. This column will automatically populate with the unique ID whenever a sent message is based on an Admin Template, allowing for easy filtering and performance analysis.
Admins can now easily reconcile opt-in messages across reports using a new Message ID field added to both the Text Messages Attestation History Data and Text Messages All Data reports. This common data point allows for seamless mapping between records, resolving previous difficulties in matching corresponding entries across different datasets.
Additionally, the Text Messages Attestation History Data report now includes a Message Status field (e.g., sent, delivered, failed, or pending). This enhancement provides visibility into the delivery success of attestation messages, enabling admins to track and troubleshoot communication gaps more effectively.
Admins can now more easily identify which users are publishing social media posts on behalf of others. Previously, the Post All Data report only included the Publishing User’s name; it now features the Publishing User Reference ID.
This additional data point provides a more reliable way to map publishing activity back to specific internal records, streamlining how admins track and audit posts made by delegates.
Hearsay now integrates with Yext Reviews to provide a seamless, SEC-compliant workflow for managing client reviews and responses. This feature allows financial services firms to scale their review management while meeting strict archiving and attestation requirements under the 2023 SEC Marketing Rule.
When a review is received, advisors are prompted to complete required attestations—such as whether a review was solicited or if a conflict of interest exists—before responding. The integration then routes the review and response through Hearsay’s compliance engine for automated lexicon filtering and manual review. Approved responses are automatically updated with required disclosures and synced back to Yext, while non-approved content is replaced with negative disclosure language. All activity, including review content and compliance actions, is archived as a permanent book and record.
To get started, work with your Hearsay representative to enable the integration and configure your organization’s attestation rules and disclosure messaging. Please note that users must have matching email identifiers in both Hearsay and Yext to use this feature.
We have added the new Hearsay Supervision Archive API to provide a supported, documented way to retrieve archived communications and supervision data via API. Previously, custom exports or manual processes were required to access these supervision archive records.
Check out three new Embedded Relate enhancements:
Users can now insert frequently used links—such as Calendar, Video Conference, and Client Portal URLs—directly into their messages within the Embedded Relate widget. This feature eliminates the need to manually copy and paste from external browsers, streamlining the messaging workflow.
To configure and insert links into messages:
Links to Insert into Messages page in Settings
Once saved, these links can be added to any message instantly. While composing a message, click the respective link icon in the composer area to insert the URL.
Links icon in message composer
This functionality is available in v4.30 and above. If your organization already has links enabled for other Relate platforms, your saved URLs will automatically appear here. To enable this functionality for the first time, please reach out to Support or your Customer Success Manager.
Users can now filter their conversation list by labels within the Embedded Relate widget. This enhancement improves organization and enables quicker access to specific message threads, bringing the desktop filtering experience directly into your integrated workspace.
To use this feature, open the Conversations widget and click the Filter icon to select your desired label.
Conversations widget filters modal
To get enhanced label filtering, use this link to upgrade to the latest version (4.35). If your organization already uses labels on other Relate platforms, labels will be automatically available here as well. To enable filtering or labels for the first time, please contact Support or your Customer Success Manager.
Embedded Relate now supports sound notifications for incoming messages, ensuring users never miss a timely client communication while working in other tabs or applications.
To enable sound notifications, navigate to Settings by clicking your avatar in either the Conversations or Texting widget. From there, toggle on sound notifications and perform a test to ensure the audio is working correctly.
Notifications page in Settings
To get sound notifications, use this link to upgrade to the latest version (4.35). Then enable the sound notification under Settings.
Check out two new Hearsay Social updates:
We’ve updated image previews in the content library to ensure the entire photo is always visible when creating a post. The previous center-fill behavior has been replaced with a fit-to-frame approach that displays the full image and fills any remaining space with a blurred version of the same asset. This allows admins and users to view the full image as intended, without any context being cut off.
We’ve refreshed the Sites Event Library to align with the modern look and feel of the rest of the platform, creating a more cohesive and intuitive experience for Agents and Advisors. The core functionality remains the same, but the interface has been streamlined with the following updates:
Hearsay can no longer crawl data related to third-party shares on Facebook. Even though this is not an activity that is widely monitored, the behavior puts the affected accounts in a blocked state and prevents Hearsay from crawling other native activities for the accounts, such as posts, comments, or likes. Affected accounts are ones where the user has created a post and a third-party shared it.
To fix the issue, Hearsay has removed fields related to third-party post sharing from the Facebook crawler and will only return the number of times a post was shared by a third-party. The fix is retroactive in order to correct any reporting errors. You might need to rerun the Post All Data Report from November 9th onward to see corrected data. You also might see a temporary increase in the number of alerts for the affected accounts while we work to retroactively crawl activities that were previously blocked.
This change was due to an API update from Facebook that prevents Hearsay from capturing details about private third-party accounts that are not connected to the platform.
If you have any questions, please reach out to your CSM.
Here is what's in the December 10th release:
Social
Relate
Platform
Data & Analytics
End users can now save social posts as drafts in the Post Library, making it easier to collaborate, refine messaging, and ensure everything’s polished before publishing or submitting for approval.
To save a post as a draft, click Save as Draft on the New Post modal. Drafts are then editable by the user or any other workspace members. Find drafts on the My Posts tab, in the Draft category. Click on a draft post to continue editing or submit the post for approval or publishing.
Save as Draft button
Draft category
The drafts feature is only available on original content and not on Suggested, Campaign, and Promoted content or Generative AI posts.
Admins can now subscribe users to campaigns, ensuring more consistent social media participation and saving users time and bandwidth. When auto-subscription is turned on, all workspaces within the hierarchies the campaign is available to are automatically subscribed to that campaign. New workspaces that are added to the hierarchies are auto-subscribed as well.
To subscribe users to a campaign, do the following:
3. On the popup modal, review the hierarchies and number of workspaces that will be subscribed, and click Turn On.
If the checkbox is later unchecked, already subscribed workspaces remain subscribed while new workspaces added to the hierarchy will no longer automatically be subscribed to the campaign.
Subscribed users receive an email notification with a Review Campaign link, allowing them to view campaign details and opt out if they choose.
Users can now renew their LinkedIn connection before it expires, preventing publishing interruptions or compliance gaps and reducing work for admins. Previously, users could only reauthenticate after their current connection had expired.
Now, when a LinkedIn connection is about to expire, users can do the following:
The expiration notification email has also been updated with a Reconnect Now button. Clicking it takes the user to the Accounts tab, where they can reconnect.
The Reconnect button appears when the account is within the expiration notification window configured by your organization. To check the expiration notification window timeframe, or enable the expiration notification, contact Support at support@hearsaycorp.com.
Accounts tab Reconnect button
Reconnect email
The new message scheduling workflow provides a more streamlined and intuitive Desktop experience.
Previously, users had to open a modal to compose and schedule a message, which was separate from the regular message composer. Now, users can schedule messages directly from the message composer using a new Schedule Message popover. To schedule a message:
To change the schedule date and time, or to unschedule the message, click View Scheduled Messages in the conversation window and click Update.
To get this feature for your organization, contact support at Support@hearsaycorp.com with the email titled “New Relate message scheduler, December 2025”.
In the February 18th release, the old individual Workspaces and Account Overview pages will be removed from the platform, replaced with the consolidated Workspaces and Accounts tab. All functionalities are available from this single tab.
The combined tab is available in the Administration view, on the Organization page.
Workspaces & Accounts tab
Admins can now see which workspaces a post was suggested to in the Suggested Content Performance Report. The new Suggested to Workspaces column allows admins to track suggested post performance at the workspace level.
A Message Timestamp column has been added to the Text Messages Attestation History Report, allowing admins to track the exact timing of attestation events.
Compliance admins can now suggest inline changes to profile items instead of opening a Suggest Changes modal, allowing for a more streamlined profile review experience in Supervision. With these inline suggestions, admins can more easily see all the other profile fields and won’t lose any work in progress due to accidentally closing a window.
Inline suggestions example
To provide a more consistent user experience across the platform, the in-app dashboards for users and admins have been updated to Yext colors.
Examples of new colors
Here's what's in the October 29th release:
Social
Compliance
Relate
Platform
Sites
Data & Analytics
To help users stay informed about their upcoming scheduled content, they can now receive a weekly email every Monday morning at 9 AM summarizing their scheduled social posts for the next seven days. The email lists campaign and non-campaign posts from the user’s Calendar, sorted from earliest to latest, and includes Scheduled, Pending, and Denied posts.
The email also includes posts that need attention prior to publishing, keeping users engaged and aware of required actions. If there are more than four posts, the email includes a link to the Calendar page to see the posts and take any required actions.
Sample email
This feature is enabled by default, but you can turn it off in the Administration tab. To turn it off, do the following:
When enabled for your organization, users can turn this email notification on or off themselves from their My User Settings page in the Email Subscriptions tab. The email subscription is called Weekly Upcoming Posts Email.
Users with multilingual websites can now choose which language-specific URL to use when publishing suggested social posts. Previously, only English URLs were supported.
To add a URL in a different language, admins can select the User’s Website variable with the appropriate language from the variable list, for example, User’s Website (Spanish). Before publishing, the variable chip is automatically replaced with the workspace-specific URL in the corresponding language, ensuring each post links to the correct localized website. This feature requires website URLs to be correctly populated in each Workspace Profile to function properly.
Variables list with multilingual URLs
To configure this feature, please contact Support at support@hearsaycorp.com with the email title “Localized URLs in Smart Posts, October 2025.” In the email, specify which website languages you want to be added to your variables.
On November 15th, Facebook is deprecating Post Insights metrics for all API versions.
As a result of the deprecations, the Post Impressions metric will no longer be available for reporting purposes and will be replaced with the Post Media View metric. No other metrics are impacted.
The two metrics are defined as follows:
Since the media view represents a quantitatively close measure to an impression, we will not change our reporting schema. We will continue to use the existing Facebook Impression field, but will rename it to No of Facebook Impressions/Media Views and the content of the field will be the count of Post Media Views.
The following reports contain the Facebook Impression metric and will be impacted by the change:
To ensure users are aware of the update, a metric tooltip will be added to the affected reports to highlight the change.
The primary actions users can take on a Supervision item have been simplified in order to create better clarity and a more consistent workflow. Users can now select either Acceptable or Needs Attention for each item.
Reporting is not affected during this release, but reports will be updated in a future release to reflect the new actions.
The compliance email notification has been updated with a modern, more polished look and feel. In addition, marketing links have been removed from the email.
We have removed the old Supervision view from the platform. All existing links to Supervision pages will redirect to the corresponding view in the new version.
Embedded Relate users can now organize and manage their conversations more efficiently using labels. Conversation labels allow users to categorize and filter for their conversations based on their own custom criteria, such as context, urgency, or contact type.
To use labels, click the 3 dot menu icon in the upper right corner of an open conversation, then click Label as. From there, you can apply one or more labels to the open conversation.
Labels menu in Conversations list
To manage your labels, click your profile picture or initials, then click Settings > Labels. From here, you can add or delete labels or edit the name and color of your labels.
Manage labels page in Settings
To filter your conversations by label, click Filter > Advanced Filters and select one or more labels to filter by.
Filter modal with labels
Users can add up to 20 labels per workspace and cannot create duplicate labels.
To get conversation labels, use this link to upgrade to the latest version (4.30). Then, contact Support at support@hearsaycorp.com with the email title “Embedded Relate conversation labels, October 2025”.
The Workspaces and Accounts page has been updated with enhanced status filtering. Users can filter Workspaces by Cancelled status and filter Accounts by their associated Profile Status. Previously, these two options were only available in the old legacy version of the Workspaces and Accounts page and were not available in the new version. The new version of the page now contains all previous filtering functionalities.
Workspace Status and Profile Status options
Sites URLs are now automatically populated in Workspace Profiles, allowing users to create personalized social content at scale. Previously, uploading website URLs was only possible via API.
When a URL is populated, the system tags the URL according to the language of the website, so users can easily identify the language version within their Workspace Profile. When a Site has multiple languages, the Workspace Profile page shows a separate URL for each language. If the website URL changes, the Workspace Profile automatically refreshes to reflect the changes.
URLs in Workspace Profile
Admins can now send scheduled reports to multiple recipients, saving time and effort when distributing reports to colleagues. To send a report to multiple recipients, enter and select the recipient names on the Create a scheduled report modal. For data security, you can only send the report to names and email addresses that exist in the Hearsay system for your organization.
Admins can now identify whether a post contained Smart Post fields in the Post All Data and Suggested Content Performance Reports. A new Smart Post column with yes/no values allows admins to filter the downloaded report by Smart Post status and evaluate the performance of the Smart Posts vs. normal posts.
A new Token Expires At date column in the Account Directory Report allows admins to inform users about the token expiration dates for their social media accounts. Proactively notifying users about upcoming token expiration dates helps prevent compliance gaps that occur when accounts are disconnected due to expired tokens.
A new Tag Filter on the Earned Media Value Dashboard allows marketing admins to calculate the media value of one or more content tags. This calculation helps admins define and tune their marketing strategy to find the most valuable type of content.
Admins can select more than one option in the Tags filter by pressing Ctrl (Windows) or Command (Mac) when making a selection.
To reduce confusion around the functionalities within the Yext apps, we have updated the app names to Hearsay Mobile by Yext and Hearsay for Intune by Yext in the app stores. This change helps clarify that the Hearsay Mobile by Yext apps are exclusively for Hearsay Relate and Hearsay Social products and not other Yext products, like Reviews and Listings.
Along with the name update, the app icon has been changed to the Hearsay logo in Yext colors. The name appears as just “Hearsay” on mobile devices. There are no changes to any functionalities within the Hearsay Mobile by Yext app as part of this update.
To see these changes, update to the latest version of the app on a supported iOS or Android device.