Here are release notes for the latest features and enhancements from Yext (formerly Hearsay Systems). Click Subscribe to Updates to have future updates delivered to your inbox.
Publishing posts with videos is now fully supported in the Hearsay Mobile by Yext and Hearsay for Intune by Yext apps.
When creating a new post, you can add a video just as you would add images. Once you select a video from your gallery, you can update the video title and customize the thumbnail before publishing.
Check out three new Embedded Relate enhancements:
Users can now insert frequently used links—such as Calendar, Video Conference, and Client Portal URLs—directly into their messages within the Embedded Relate widget. This feature eliminates the need to manually copy and paste from external browsers, streamlining the messaging workflow.
To configure and insert links into messages:
Links to Insert into Messages page in Settings
Once saved, these links can be added to any message instantly. While composing a message, click the respective link icon in the composer area to insert the URL.
Links icon in message composer
This functionality is available in v4.30 and above. If your organization already has links enabled for other Relate platforms, your saved URLs will automatically appear here. To enable this functionality for the first time, please reach out to Support or your Customer Success Manager.
Users can now filter their conversation list by labels within the Embedded Relate widget. This enhancement improves organization and enables quicker access to specific message threads, bringing the desktop filtering experience directly into your integrated workspace.
To use this feature, open the Conversations widget and click the Filter icon to select your desired label.
Conversations widget filters modal
To get enhanced label filtering, use this link to upgrade to the latest version (4.35). If your organization already uses labels on other Relate platforms, labels will be automatically available here as well. To enable filtering or labels for the first time, please contact Support or your Customer Success Manager.
Embedded Relate now supports sound notifications for incoming messages, ensuring users never miss a timely client communication while working in other tabs or applications.
To enable sound notifications, navigate to Settings by clicking your avatar in either the Conversations or Texting widget. From there, toggle on sound notifications and perform a test to ensure the audio is working correctly.
Notifications page in Settings
To get sound notifications, use this link to upgrade to the latest version (4.35). Then enable the sound notification under Settings.
Check out two new Hearsay Social updates:
We’ve updated image previews in the content library to ensure the entire photo is always visible when creating a post. The previous center-fill behavior has been replaced with a fit-to-frame approach that displays the full image and fills any remaining space with a blurred version of the same asset. This allows admins and users to view the full image as intended, without any context being cut off.
We’ve refreshed the Sites Event Library to align with the modern look and feel of the rest of the platform, creating a more cohesive and intuitive experience for Agents and Advisors. The core functionality remains the same, but the interface has been streamlined with the following updates:
Hearsay can no longer crawl data related to third-party shares on Facebook. Even though this is not an activity that is widely monitored, the behavior puts the affected accounts in a blocked state and prevents Hearsay from crawling other native activities for the accounts, such as posts, comments, or likes. Affected accounts are ones where the user has created a post and a third-party shared it.
To fix the issue, Hearsay has removed fields related to third-party post sharing from the Facebook crawler and will only return the number of times a post was shared by a third-party. The fix is retroactive in order to correct any reporting errors. You might need to rerun the Post All Data Report from November 9th onward to see corrected data. You also might see a temporary increase in the number of alerts for the affected accounts while we work to retroactively crawl activities that were previously blocked.
This change was due to an API update from Facebook that prevents Hearsay from capturing details about private third-party accounts that are not connected to the platform.
If you have any questions, please reach out to your CSM.
Here is what's in the December 10th release:
Social
Relate
Platform
Data & Analytics
End users can now save social posts as drafts in the Post Library, making it easier to collaborate, refine messaging, and ensure everything’s polished before publishing or submitting for approval.
To save a post as a draft, click Save as Draft on the New Post modal. Drafts are then editable by the user or any other workspace members. Find drafts on the My Posts tab, in the Draft category. Click on a draft post to continue editing or submit the post for approval or publishing.
Save as Draft button
Draft category
The drafts feature is only available on original content and not on Suggested, Campaign, and Promoted content or Generative AI posts.
Admins can now subscribe users to campaigns, ensuring more consistent social media participation and saving users time and bandwidth. When auto-subscription is turned on, all workspaces within the hierarchies the campaign is available to are automatically subscribed to that campaign. New workspaces that are added to the hierarchies are auto-subscribed as well.
To subscribe users to a campaign, do the following:
3. On the popup modal, review the hierarchies and number of workspaces that will be subscribed, and click Turn On.
If the checkbox is later unchecked, already subscribed workspaces remain subscribed while new workspaces added to the hierarchy will no longer automatically be subscribed to the campaign.
Subscribed users receive an email notification with a Review Campaign link, allowing them to view campaign details and opt out if they choose.
Users can now renew their LinkedIn connection before it expires, preventing publishing interruptions or compliance gaps and reducing work for admins. Previously, users could only reauthenticate after their current connection had expired.
Now, when a LinkedIn connection is about to expire, users can do the following:
The expiration notification email has also been updated with a Reconnect Now button. Clicking it takes the user to the Accounts tab, where they can reconnect.
The Reconnect button appears when the account is within the expiration notification window configured by your organization. To check the expiration notification window timeframe, or enable the expiration notification, contact Support at support@hearsaycorp.com.
Accounts tab Reconnect button
Reconnect email
The new message scheduling workflow provides a more streamlined and intuitive Desktop experience.
Previously, users had to open a modal to compose and schedule a message, which was separate from the regular message composer. Now, users can schedule messages directly from the message composer using a new Schedule Message popover. To schedule a message:
To change the schedule date and time, or to unschedule the message, click View Scheduled Messages in the conversation window and click Update.
To get this feature for your organization, contact support at Support@hearsaycorp.com with the email titled “New Relate message scheduler, December 2025”.
In the February 18th release, the old individual Workspaces and Account Overview pages will be removed from the platform, replaced with the consolidated Workspaces and Accounts tab. All functionalities are available from this single tab.
The combined tab is available in the Administration view, on the Organization page.
Workspaces & Accounts tab
Admins can now see which workspaces a post was suggested to in the Suggested Content Performance Report. The new Suggested to Workspaces column allows admins to track suggested post performance at the workspace level.
A Message Timestamp column has been added to the Text Messages Attestation History Report, allowing admins to track the exact timing of attestation events.
Compliance admins can now suggest inline changes to profile items instead of opening a Suggest Changes modal, allowing for a more streamlined profile review experience in Supervision. With these inline suggestions, admins can more easily see all the other profile fields and won’t lose any work in progress due to accidentally closing a window.
Inline suggestions example
To provide a more consistent user experience across the platform, the in-app dashboards for users and admins have been updated to Yext colors.
Examples of new colors
Here's what's in the October 29th release:
Social
Compliance
Relate
Platform
Sites
Data & Analytics
To help users stay informed about their upcoming scheduled content, they can now receive a weekly email every Monday morning at 9 AM summarizing their scheduled social posts for the next seven days. The email lists campaign and non-campaign posts from the user’s Calendar, sorted from earliest to latest, and includes Scheduled, Pending, and Denied posts.
The email also includes posts that need attention prior to publishing, keeping users engaged and aware of required actions. If there are more than four posts, the email includes a link to the Calendar page to see the posts and take any required actions.
Sample email
This feature is enabled by default, but you can turn it off in the Administration tab. To turn it off, do the following:
When enabled for your organization, users can turn this email notification on or off themselves from their My User Settings page in the Email Subscriptions tab. The email subscription is called Weekly Upcoming Posts Email.
Users with multilingual websites can now choose which language-specific URL to use when publishing suggested social posts. Previously, only English URLs were supported.
To add a URL in a different language, admins can select the User’s Website variable with the appropriate language from the variable list, for example, User’s Website (Spanish). Before publishing, the variable chip is automatically replaced with the workspace-specific URL in the corresponding language, ensuring each post links to the correct localized website. This feature requires website URLs to be correctly populated in each Workspace Profile to function properly.
Variables list with multilingual URLs
To configure this feature, please contact Support at support@hearsaycorp.com with the email title “Localized URLs in Smart Posts, October 2025.” In the email, specify which website languages you want to be added to your variables.
On November 15th, Facebook is deprecating Post Insights metrics for all API versions.
As a result of the deprecations, the Post Impressions metric will no longer be available for reporting purposes and will be replaced with the Post Media View metric. No other metrics are impacted.
The two metrics are defined as follows:
Since the media view represents a quantitatively close measure to an impression, we will not change our reporting schema. We will continue to use the existing Facebook Impression field, but will rename it to No of Facebook Impressions/Media Views and the content of the field will be the count of Post Media Views.
The following reports contain the Facebook Impression metric and will be impacted by the change:
To ensure users are aware of the update, a metric tooltip will be added to the affected reports to highlight the change.
The primary actions users can take on a Supervision item have been simplified in order to create better clarity and a more consistent workflow. Users can now select either Acceptable or Needs Attention for each item.
Reporting is not affected during this release, but reports will be updated in a future release to reflect the new actions.
The compliance email notification has been updated with a modern, more polished look and feel. In addition, marketing links have been removed from the email.
We have removed the old Supervision view from the platform. All existing links to Supervision pages will redirect to the corresponding view in the new version.
Embedded Relate users can now organize and manage their conversations more efficiently using labels. Conversation labels allow users to categorize and filter for their conversations based on their own custom criteria, such as context, urgency, or contact type.
To use labels, click the 3 dot menu icon in the upper right corner of an open conversation, then click Label as. From there, you can apply one or more labels to the open conversation.
Labels menu in Conversations list
To manage your labels, click your profile picture or initials, then click Settings > Labels. From here, you can add or delete labels or edit the name and color of your labels.
Manage labels page in Settings
To filter your conversations by label, click Filter > Advanced Filters and select one or more labels to filter by.
Filter modal with labels
Users can add up to 20 labels per workspace and cannot create duplicate labels.
To get conversation labels, use this link to upgrade to the latest version (4.30). Then, contact Support at support@hearsaycorp.com with the email title “Embedded Relate conversation labels, October 2025”.
The Workspaces and Accounts page has been updated with enhanced status filtering. Users can filter Workspaces by Cancelled status and filter Accounts by their associated Profile Status. Previously, these two options were only available in the old legacy version of the Workspaces and Accounts page and were not available in the new version. The new version of the page now contains all previous filtering functionalities.
Workspace Status and Profile Status options
Sites URLs are now automatically populated in Workspace Profiles, allowing users to create personalized social content at scale. Previously, uploading website URLs was only possible via API.
When a URL is populated, the system tags the URL according to the language of the website, so users can easily identify the language version within their Workspace Profile. When a Site has multiple languages, the Workspace Profile page shows a separate URL for each language. If the website URL changes, the Workspace Profile automatically refreshes to reflect the changes.
URLs in Workspace Profile
Admins can now send scheduled reports to multiple recipients, saving time and effort when distributing reports to colleagues. To send a report to multiple recipients, enter and select the recipient names on the Create a scheduled report modal. For data security, you can only send the report to names and email addresses that exist in the Hearsay system for your organization.
Admins can now identify whether a post contained Smart Post fields in the Post All Data and Suggested Content Performance Reports. A new Smart Post column with yes/no values allows admins to filter the downloaded report by Smart Post status and evaluate the performance of the Smart Posts vs. normal posts.
A new Token Expires At date column in the Account Directory Report allows admins to inform users about the token expiration dates for their social media accounts. Proactively notifying users about upcoming token expiration dates helps prevent compliance gaps that occur when accounts are disconnected due to expired tokens.
A new Tag Filter on the Earned Media Value Dashboard allows marketing admins to calculate the media value of one or more content tags. This calculation helps admins define and tune their marketing strategy to find the most valuable type of content.
Admins can select more than one option in the Tags filter by pressing Ctrl (Windows) or Command (Mac) when making a selection.
To reduce confusion around the functionalities within the Yext apps, we have updated the app names to Hearsay Mobile by Yext and Hearsay for Intune by Yext in the app stores. This change helps clarify that the Hearsay Mobile by Yext apps are exclusively for Hearsay Relate and Hearsay Social products and not other Yext products, like Reviews and Listings.
Along with the name update, the app icon has been changed to the Hearsay logo in Yext colors. The name appears as just “Hearsay” on mobile devices. There are no changes to any functionalities within the Hearsay Mobile by Yext app as part of this update.
To see these changes, update to the latest version of the app on a supported iOS or Android device.
Here's what's in the September 17th release:
Mobile
Platform
Relate
Social
Data & Analytics
To reduce confusion around the functionality within the Yext apps, we will update the app names to Hearsay Mobile by Yext and Hearsay for Intune by Yext in the app store in October. This change helps clarify that the Hearsay Mobile by Yext apps are exclusively for Hearsay Relate and Hearsay Social products and not other Yext products, like Reviews and Listings.
Along with the name update, the app icon will include the Hearsay logo in Yext colors (black). The name will appear as just “Hearsay” on mobile devices. There will be no changes to any functionalities within the Hearsay Mobile by Yext app as part of this update.
You will be notified when the change goes live and at that time, users can update to the latest version of the app on a supported iOS or Android device.
In the October 29th, 2025 release, we will remove the old Supervision view from the platform. All existing links to Supervision pages will redirect to the corresponding view in the new version. In addition, the existing banner in the product will be updated to notify users of the coming change.
New banner
Users can now personalize templates with contact-specific placeholder variables, such as name or email. This enhancement reduces redundant typing, accelerates response times, and strengthens communication consistency.
To create a template with variables:
New Template modal with variable option
When you want to use a template with a variable, click Use Template in the conversation window and look for the template with green highlighted text.
Template with green highlighted variable
If the contact is missing the piece of information required for the variable, a red error message appears asking you to enter the information. Click the variable name in the template to enter the missing information.
Editing a contact with missing variable information
This feature is OFF by default. To enable it, contact Support at support@heartsaycorp.com with the email title “Template variables in Relate, September 2025”.
To improve productivity and limit the amount of time switching between screens, users can now open a drawer containing contact details and notes within a Relate conversation. To open the Contact Details drawer, click the >> icon in the upper right of a conversation. Users can view and edit contact details from the drawer and any edited information is updated on the Contacts page.
Open Contact Details drawer
This feature is OFF by default. To enable it, contact Support at support@heartsaycorp.com with the email title “Contact information in Relate, September 2025”.
A new search functionality enables users to quickly retrieve conversations by contact name, while enhanced filtering allows users to narrow their conversation list to the exact criteria they need. These new and improved features improve focus, reduce wasted time, and ensure users can find conversations that matter most when they need them.
To search for a conversation, enter the contact’s name in the search bar at the top of the conversations list.
To filter for certain conversations, click the Filter drop down list and select filters to apply, such as conversation status, opt-in status, and contact type. Multiple filters can be combined to narrow down results.
Applied filters or search terms appear as tags above the conversation list and can be cleared at any time.
Filter and search term tags
These enhancements are OFF by default. To enable them, contact Support at support@heartsaycorp.com with the email title “New search and filtering in Relate, September 2025”.
Both Relate and Embedded Relate users can now mark conversations as unread, allowing them to indicate that an issue still requires attention. This functionality is especially helpful when multiple users are active in the workspace and they need to harmonize their work.
To mark a conversation as unread, click the three dots to the right of the conversation window or in the Conversation Widget, then click Mark Unread. Follow the same steps to manually mark a conversation as read when the work has been completed.
Relate Mark Unread option
Embedded Relate Mark as Unread option
This feature is OFF by default in Relate. To turn it on, contact Support at support@hearsaycorp.com with the email title “Mark unread in Relate, September 2025”.
To get these changes in Embedded Relate, use this link to update to the latest version (4.28).
Relate can now integrate with Redtail, allowing for seamless synchronization of contacts and call or messaging activities between the two platforms. After synchronization, activities, messages, and calls from Relate will now sync back into Redtail and appear as notes on the respective contact pages.
Example activity in Redtail
To enable the Redtail Integration, see the Enabling Redtail For Your Organization.
For information about how users can start using the Redtail integration, see Connecting Your Redtail Account to Relate.
Activities appear within a few seconds in Redtail but if there is a higher number of concurrent activities it might take longer. Currently the sync creates a separate task for each activity.
For questions about the Redtail integration, please contact your Customer Success Manager.
The Embedded Relate Admin view has been updated with an improved layout, a more user-friendly look and feel, and a new User Management tab to house the forced log out functionality. These changes only apply to those who have admin permissions in Embedded Relate.
Old Admin view
New Admin view
To get these changes, use this link to update to the latest version (4.28) of Embedded Relate.
As of December 10, 2025, version 4.24 and lower of Embedded Relate will no longer be fully functional due to changes with a 3rd party provider. To avoid disruptions and continue to get the best possible experience, please update to version 4.27 or later of Embedded Relate prior to December 10th.
For questions about this update, please contact your Customer Success Manager.
Organizations that have both Hearsay Social and Yext Pages can now manage their Pages data compliantly through the Sites Editor.
To edit a Pages site as a user or admin:
Your Pages site updates with a Changes Pending Review label until a Compliance Admin reviews the changes.
My Websites page
Changes Pending Review label
Changes are synchronized to the Knowledge Graph after they are approved by Compliance. After the sync is complete, Pages updates the content of the website with the changes.
If the Pages site is updated in the Knowledge Graph, the changes sync back to the Sites page on a scheduled basis. The frequency of this sync defaults to daily but can be configured during implementation. Updates from the Knowledge Graph to Sites are considered automatically approved and do not trigger Compliance. These updates also overwrite any pending changes made by the Sites user.
To get this feature, please contact your Customer Success Manager.
Admins now have the flexibility to suggest content to individual workspaces. Previously, admins could only suggest content by hierarchy or region. This new suggestion option allows for less rigid and more granular content targeting.
To suggest content to a workspace:
The post is now only visible to the selected workspaces. To suggest the same post to a specific hierarchy or region, you must create a duplicate post and select the Hierarchies option.
Admins can now allow users to manually update their workspace profile picture in the platform. Previously, the photo was pulled from LinkedIn and if the user changed their LinkedIn photo, they had to disconnect and reconnect their LinkedIn account for the new photo to refresh on the platform.
To enable profile picture updates in the Administration view:
Once enabled, users can follow these steps to update their profile picture:
The new photo appears as the profile picture within an hour or, if applicable, after it has been approved by Compliance.
To make it easier to track which users are posting high value content, the Earned Media Value dashboard now contains the following new fields:
